FAQ

Product FAQ's

Absolutely! 

The majority of our products are keto friendly and are also high protein, low carb and low sugar.

Vitawerx products are gluten free. 

Definitely not. We are proud of our all natural formulations.

All Vitawerx products are proudly produced in Australia.

After all, we are a 100% Australian owned family business. 

Vitawerx chocolates are vegetarian friendly, while both the mayonnaise and nopal greens range are 100% vegan friendly.

While Vitawerx products only contain 100% natural ingredients, we always recommend consulting your healthcare professional before any dietary or supplement change. 

 

Digestive enzymes may help improve nutrient absorption, reduce bloating and aid in general gut health. 

Absolutely! 

We have over 3,500 retail partners across Australia, including Woolworths, Coles, 7 Eleven, all major health food stores, supplement stores, independent grocers, IGA and even some pharmacies. Internationally, we also export to 6 different countries.

Click here to view our store locator to find your closest retailer. 

If a product is ‘out of stock’, please leave your name and email address in the out of stock notification box which will appear on the ‘out of stock’ item. We will make sure you are the first to know when it becomes available again.

Shipping FAQ's

We sure do! 

Vitawerx products have been enjoyed on almost every continent around the globe (You’re next to Antarctica). 

Our shipping rates are automatically calculated at checkout, direct from Australia Post.

All Vitawerx products are shipped from Australia within 48 hours of receiving and validating payment. We use Australia Post to transport all orders, both domestic and international. 

Transit times may vary depending on the mail network load.

Please check your order tracking via the Australia Post tracking portal for the latest ETA of your delivery. 

Absolutely!

We offer express shipping both internationally and domestically via Australia Post.

Vitawerx makes every effort to reduce the risk of orders arriving melted. 

Every order we ship is packed in a specialised thermal wrapping and posted “express” to minimise exposure to heat and other adverse conditions. 

 

Vitawerx takes no responsibility for chocolate melting during transit. In the hotter months we only offer Express Shipping for this reason. Vitawerx are not responsible for any delays and will not issue refunds for any orders that are delayed or melted as a result of the Australia Post service.

 

If you are concerned about melting, please consider shopping with one of our local retailers. 

Vitawerx products are available across 3500 stores in Australia, including Woolworths, Coles, IGA, 7 Eleven,  health food stores and independent retailers across Australia. 

Returns FAQ's

Unfortunately, we do not offer returns or exchanges, as our products are food products which can’t be re-sold.  

If your Vitawerx product is defective, please contact us at admin@vitawerx.com We’re more than happy to help resolve any issues, in accordance with Australian Consumer Law. 

Sometimes mixups happen. 

Please contact admin@vitawerx.com as soon as possible, so we can rectify this for you.

Contact admin@vitawerx.com with your name and order number. All customers are emailed automatic tracking details once their order has been processed

Please email admin@vitawerx.com as soon as possible, as dispatch of your purchase occurs within 48 hours. Although we will do our best to help you, the postal address can only be changed if your product has not been dispatched.

In this case, please contact admin@vitawerx.com as soon as possible.
Staff will contact Australia Post to see if the parcel can be redirected. If it cannot be redirected Australia Post will return it to our warehouse.
In this case you will be responsible for paying shipping costs to have the parcel sent out again to the correct address.